Refund Policy

1. Credit Purchases

All credit purchases are one-time payments for a fixed amount of credits. Credits never expire once purchased. We do not offer refunds on purchased credits except as described below.

2. Failed Generations

If a generation fails due to technical issues on our platform, credits are automatically refunded to your account. No action is required from you.

• Generation timeout or error
• Model service unavailable
• System error during processing

3. Refund Requests

For other refund requests, please contact us at support@muravid.com with your account email and the reason for your request. We will review each case individually.

Refund approvals are at our sole discretion. We may request additional information to process your request.

4. Chargeback Policy

Before initiating a chargeback with your bank or payment provider, please contact us first at support@muravid.com. We are committed to resolving issues directly and efficiently. Chargebacks without prior contact may result in account suspension.

5. Contact

If you have any questions about this Refund Policy, please contact us at support@muravid.com